Call Attendant – Nightshift

About the role

Dynacare is seeking a dedicated Call Attendant to join the CannAmm Booking Team on night‑shift hours. You will be the first point of contact for after‑hours testing requests, supporting donors, collectors, and internal staff while ensuring accurate booking and documentation.

Key responsibilities

• Handle inbound and outbound calls to coordinate after‑hours testing requests.
• Document call information according to standard operating procedures.
• Use override permissions to create and modify bookings efficiently.
• Prepare mobile and web bookings, manage the independent booking inbox, and process A&D web booking actions during overnight hours.
• Review custody and control forms and breath/saliva alcohol forms for errors and perform related data entry.
• Enter A&D data and results, ensuring accuracy and compliance.

Required profile

• Strong attention to detail and ability to follow documented procedures.
• Comfortable working overnight shifts (7 pm – 8:30 am EDT, with weekend coverage).
• Effective communication skills for interacting with front‑line staff, donors, and collectors.
• Willingness to attend on‑site training if required.

Required skills

What we offer

• Permanent full‑time position with 37.5 hours per week.
• Remote work flexibility (training on‑site only if needed).
• Access to health and wellness benefits, RRSP matching, and employee stock purchase program.
• Opportunities for internal mobility within a top‑employer organization.