Call Attendant

About the role

The Call Attendant joins the CannAmm Booking Team to manage inbound and outbound phone interactions for occupational health testing appointments. Working remotely (with optional on‑site training), you will support front‑line staff, donors, and collectors across Canada.

Key responsibilities

• Answer and place calls to schedule, confirm, and modify occupational testing appointments.
• Enter and maintain accurate call information following standard operating procedures.
• Process web‑booking requests promptly and ensure timely follow‑up.
• Troubleshoot booking issues, identify priority problems, and escalate them using the established chain‑of‑command.
• Provide courteous, professional service via phone and email to clients, internal teams, and leadership.
• Maintain up‑to‑date knowledge of call‑center processes and adapt to procedural changes.

Required profile

• Strong verbal and written communication skills with a professional demeanor.
• Ability to work flexible hours (Monday‑Friday 8 am‑7:30 pm EDT, rotating Saturdays, statutory holidays).
• Detail‑oriented and capable of maintaining accurate records.
• Comfortable working remotely while collaborating with distributed teams.

Required skills

What we offer

• 14‑month contract with full‑time hours (37.5 h/week).
• Access to health and wellness benefits, RRSP matching, and employee stock purchase program.
• Opportunities for internal mobility within an award‑winning employer.