Business Operations Associate

About the role

Passage is looking for a Business Operations Associate to help run and evolve the engine behind its rapid growth. This front‑row seat blends strategy with execution, moving you between deep operational workflows and cross‑functional brainstorming sessions.

Key responsibilities

• Own and optimise core workflows, including loan application processing, underwriting, diligence and servicing, while keeping systems audit‑ready and accurate.
• Create and refine SOPs, dashboards and internal tools, identify bottlenecks and drive continuous improvement to scale productivity.
• Coordinate with credit, finance and product teams to move applications from intake to decision, and support high‑priority special projects alongside senior leaders.

Required profile

• 1–3 years of experience in business operations, consulting, finance or a similarly demanding environment.
• Educational background in Banking, Business Administration, Finance, Economics or a related field.
• Strong communication, high ownership mindset and a team‑first attitude, with ambition and a proactive approach to delivering outcomes.