Business Analyst – EMMS Sustainment Team

About the role

The University of British Columbia is seeking a Business Analyst to support the EMMS Sustainment Team. You will work with cross‑functional stakeholders to define, configure, and maintain the Planon enterprise application that manages maintenance, inventory and asset processes across campus.

Key responsibilities

• Partner with key stakeholders to gather business requirements, create functional specifications and develop test cases.
• Provide Tier 0‑2 operational support for the 24/7 Planon system, including incident triage, problem resolution and liaison with Tier 3 and vendor support.
• Configure, test, and validate system releases, conduct user acceptance testing and produce documentation.
• Develop and maintain reports, analyse workflow logs and recommend system enhancements to improve data integrity and user experience.

Required profile

• Demonstrated experience in business analysis for enterprise applications, preferably in maintenance or asset management domains.
• Ability to work independently and collaboratively with multiple university departments and external vendors.
• Strong analytical skills to map processes, evaluate releases and troubleshoot complex issues.

Required skills

• Planon
• Workday
• Mulesoft
• Jira
• Confluence
• ServiceNow
• Canvas Catalogue