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Booking Clerk

EFW Radiology · Calgary

🇬🇧 English

Description du poste

About the role

EFW Radiology is seeking a Booking Clerk to join its call‑center team. In this temporary, full‑time position you will be the first point of contact for patients requesting radiology and diagnostic imaging appointments, ensuring a smooth and compassionate scheduling experience.

Key responsibilities

  • Answer a high volume of inbound calls and respond promptly to appointment requests.
  • Enter patient demographics and appointment details accurately into the scheduling system.
  • Coordinate with modality staff and the Booking team to match physician availability with patient needs.
  • Maintain privacy and confidentiality in accordance with EFW policies.
  • Provide courteous, diplomatic service to patients and physicians.
  • Perform additional duties as assigned to support the booking workflow.

Required profile

  • Medical Office Assistant diploma or completion of a recognized medical terminology course (strong asset).
  • Previous call‑center experience, preferably in radiology or diagnostic imaging scheduling.
  • Excellent listening, verbal and written communication skills.
  • Logical, analytical and critical thinking abilities.
  • Customer‑focused attitude with adaptability to diverse personalities.
  • Resilience in fast‑paced environments and ability to sit for prolonged periods.
  • Quick learner of new computer programs.

Required skills

  • Proficiency with scheduling software and general computer applications.

What we offer

  • Professional development and continued education support.
  • Extended health, dental and wellness benefits.
  • Employee recognition programs, giveaways and events.
  • Employee and family assistance programs.
  • On‑site and subsidized parking.
  • Volunteer opportunities with community partners.

Questions fréquentes

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EFW Radiology

Calgary