Bilingual Technical Support Specialist

About the role

ChargeLab is looking for a Bilingual Technical Support Specialist to assist EV drivers and site hosts in both English and French. You will troubleshoot technical and payment issues, explain our charging solutions, and ensure a seamless experience across phone, chat, and email channels.

Key responsibilities

• Provide primary bilingual (English/French) support to end‑users via phone, chat, and email.
• Collaborate with internal support teams to meet SLAs and maintain high customer satisfaction.
• Analyze OCPP connectivity logs to identify and resolve technical problems.
• Escalate hardware and connectivity issues to site hosts and work with Engineering teams for timely resolution.
• Contribute to internal and external documentation in both languages.

Required profile

• Fluent in written and spoken English and French.
• Comfortable supporting customers through phone, chat, and ticketing systems.
• Experience in fast‑paced customer or technical support environments.
• Strong problem‑solving ability and calm under pressure.

Required skills

• OCPP (Open Charge Point Protocol) log analysis
• Zendesk ticketing platform

What we offer

• Full‑time, permanent position based onsite in Etobicoke, Toronto.
• Rotating schedule covering business hours (7 AM‑11 PM EST) with one weekly remote weekend shift.
• Opportunities for growth in a fast‑moving EV charging industry.