Bilingual Customer Acquisition Specialist (Spanish/English)

About the role

SportStars, part of Community Sports Partners, is a fast-growing multi-sport organization offering youth programming with structured coaching and a customer-first approach. It is looking for a driven, sales-oriented Customer Service Representative in Mississauga who thrives in a fast-paced environment and is motivated by results. The position is full-time.

Key responsibilities

• Drive enrollment growth by handling high-volume inbound and outbound calls, emails and follow-ups, and converting inquiries into registrations for camps, leagues and programs.
• Generate new leads through outreach, build and maintain a healthy sales pipeline, and track all interactions in CRM systems.
• Build rapport with parents and guardians, understand their needs and recommend the best-fit programs.
• Present program offerings confidently, overcome objections and close enrollments, meeting or exceeding individual sales targets.
• Communicate fluently in English and Spanish so families feel supported and informed.
• Work closely with operations and program teams and share customer insights and feedback.

Required profile

• Proven sales experience in inside sales, lead generation or customer acquisition, with a demonstrated ability to close deals and hit targets.
• Experience managing leads and tracking activity in CRM systems, organized and consistent in follow-ups.
• Confident, clear communicator with excellent interpersonal skills with adults and youth.
• Bilingual (English and Spanish), able to support a diverse community.
• Able to work independently while contributing to a team, taking initiative without constant direction.
• Must complete two short assessments (about 5 minutes each) before or after applying: the Culture Index survey and the skills game assessment.

What we offer

• Competitive compensation based on experience plus a commission structure.