Bilingual Banking Advisor (Mandarin) - Trainee

About the role

RBC is inviting candidates to express interest in Banking Advisor positions across its Ottawa communities, including Ottawa Central, Ottawa East, Orleans and South Keys. This is a regular, full-time, salaried trainee position in personal and commercial banking, requiring fluency in Mandarin. Qualified applicants are contacted to review their resumes.

Key responsibilities

• Engage clients in the branch and the community, uncovering their banking needs and identifying sales and referral opportunities
• Educate and demonstrate products using technology to drive sales and retain business
• Respond to client-initiated contact and assist with a full range of financial transactions
• Listen actively to understand individual client needs and take ownership of resolving and preventing banking problems
• Cultivate relationships with partners to maximise referrals

Required profile

• Mutual funds accreditation, or willingness to obtain it (e.g. Investment Funds in Canada or the Canadian Securities Course)
• Passion for putting clients first and success in a hands-on, target-driven sales environment
• Problem-solving and people skills, flexibility, strong personal ethics and eagerness to learn
• Digital literacy across smartphones, tablets and laptops
• Availability to work all open business hours
• Nice to have: a track record of building client relationships in the financial or service industry

Required skills

• Digital literacy
• Client discovery and communication
• Data analysis

What we offer

• Total rewards program with competitive compensation, bonuses and flexible benefits
• Career advancement opportunities
• Sales training, coaching and development
• A supportive team and world-class tools and training