Bell Captain (Part-Time)

About the role

Fairmont Royal York, a historic luxury hotel in Toronto, is looking for a part-time Bell Captain. The role ensures customer satisfaction by providing high-calibre service to guests on arrival and departure and throughout their stay, and involves overseeing Guest Service staff on a shift basis.

Key responsibilities

• Greet guests and co-workers warmly and stand at the Bell desk to assist with luggage on arrival and departure
• Track luggage arriving up the ramp, answer telephone inquiries promptly and monitor the ALICE system for timely dispatch of guest calls
• Record and track all "Fronts" and "Lasts" in ALICE, and refer guests to other resources when needed
• Provide information on hotel facilities, meetings, dining, transport and local attractions
• Oversee Guest Service staff on a shift basis and organize and expedite group baggage handling
• Post sundry charges to the right accounts, distribute daily gratuity worksheets, update logbooks and review daily reports
• Assist with fire alarms and report suspicious behaviour to the supervisor and security
• Provide luggage storage in one of three storage areas and follow Bell-person check-in and check-out policies

Required profile

• Bellperson experience required
• Available to work weekends, evenings and shift work
• Legally eligible to work in Canada; the hotel cannot assist with work authorization

Required skills

• Excellent verbal and interpersonal communication, delegation and prioritization skills
• Multi-tasking, problem-solving and guest-resolution skills
• Ability to thrive under pressure and good command of English

What we offer

• Starting pay of $20.11 per hour, with a wage increase after six months of compensated service
• Free meals on every shift, travel discounts at Accor hotels worldwide and free dry cleaning for work gear
• Custom learning programs, health and wellness, sustainability and DEI committees, and growth paths