Assistant Guest Service Manager

About the role

The Naturally Pacific Resort is looking for an Assistant Guest Service Manager to support the Guest Service Department in delivering exceptional hospitality. This hands‑on leader will help oversee all guest interactions, from arrival to departure, ensuring memorable experiences for every visitor.

Key responsibilities

• Implement and enforce daily operational policies and procedures.
• Supervise and motivate the Guest Service team, handling inquiries, complaints, and special requests.
• Train staff to maintain high standards of service during check‑in, check‑out, and concierge interactions.
• Collaborate with department managers to ensure seamless resort operations.
• Participate in recruitment, scheduling, and payroll review for the Guest Service team.
• Maintain inventory of supplies and support daily valet operations.
• Attend management meetings to stay informed on maintenance, housekeeping, and policy updates.

Required profile

• Minimum 1 year in a management or leadership role.
• At least 5 years of guest service experience.
• Minimum 2 years of hospitality industry experience.
• Strong attention to detail and a commitment to delivering high‑quality service.

Required skills

What we offer

• Opportunity to work in a growing, inclusive resort environment.
• Professional development and mentorship within the hospitality sector.
• Collaborative team culture that celebrates achievements.