Amenities Concierge

About the role

Join a 400‑unit residential building team in Richmond, BC as an Amenities Concierge. You will provide exceptional customer service, primarily handling amenity room bookings for Mandarin‑ and Cantonese‑speaking residents.

Key responsibilities

• Assist residents with booking amenities and respond to various service requests.
• Monitor and control access to the property, amenity rooms, and gym, including closing the gym after hours.
• Coordinate with vendors and contractors for maintenance or repairs.
• Organize community events and support weekend concierge shifts.
• Handle administrative tasks such as reservations, record‑keeping, and resident communications.
• Respond to emergencies, alert authorities, and guide residents on safety protocols.

Required profile

• Fluent in Mandarin and/or Cantonese.
• Flexibility and prompt response to resident requests.
• 1–2 years experience in hospitality, customer service, or a related field.
• Ability to multitask, work under pressure, and solve problems.
• Strong organizational skills and basic computer proficiency.

Required skills

• Microsoft Office
• Scheduling software

What we offer

• Competitive wage of $22 per hour.
• Comprehensive training and clear advancement path.
• Opportunities for promotion to technical caretaker or leadership roles.