Advisory Agent, Member and Client Experience

About the role

As a Member and Client Experience Advisory Agent, you will enhance the banking experience for Desjardins members and clients. You act as a trusted guide, helping customers navigate transactions, adopt digital tools, and resolve issues safely.

Key responsibilities

• Advise members on existing applications and digital tools that enable self‑service transactions.
• Promote Desjardins products and services to improve business development.
• Maintain strong relationships through high‑quality service delivery.
• Assist members who encounter fraud or irregularities and refer them to the appropriate partners.

Required profile

• Strong customer‑service orientation with a focus on safety and compliance.
• Ability to communicate clearly about digital banking solutions.
• Commitment to equity, diversity, and inclusion.

Required skills

What we offer

• Competitive salary and annual bonus.
• Four weeks of flexible vacation starting in the first year.
• Defined benefit pension plan.
• Group insurance, including telemedicine.
• Reimbursement for health, wellness, and telework equipment.