Administrative Operations Support Senior Coordinator

About the role

Join Air Canada’s In‑Flight Services team in Calgary as an Administrative Operations Support Senior Coordinator. You will handle complex operational and administrative tasks that directly impact revenue, compliance, and crew services.

Key responsibilities

• Analyze, design, format, and produce high‑quality documents, reports, and correspondence.
• Prepare statistical reports, comparative analyses, and support business‑plan preparation.
• Plan, coordinate, and execute roadshows and product display activities, including travel.
• Maintain operational records, endorsements, and reports while ensuring confidentiality and regulatory compliance.
• Provide first‑level hardware and software troubleshooting and manage equipment maintenance.
• Audit invoices, process pay adjustments, employee expenses, and manage flight‑crew meal and ground‑allowance provisions.
• Liaise with internal and external stakeholders and deliver on‑the‑job training to departmental staff.

Required profile

• High school graduation with at least 3 years of office experience.
• Strong attention to detail, accuracy, and aptitude for math.
• Excellent written and verbal communication skills.
• Ability to work flexible shifts in a 24/7 operational environment.
• Dependable, punctual, and able to prioritize in a fast‑paced setting.

Required skills

• Proficiency in Microsoft Office applications.

What we offer

• Competitive hourly wage of $17.59.
• Opportunity to work within a unionized (IAMAW – Clerical) environment.
• Dynamic team culture with cross‑generational collaboration.