Account Manager / Senior Account Manager

About the role

AV Communications, a Toronto-based multicultural marketing agency, is looking for an experienced Account Manager or Senior Account Manager to lead day-to-day client relationships and ensure the successful delivery of integrated marketing and communications projects. The role acts as the main link between clients and internal teams, turning business needs into clear briefs, keeping projects moving and growing the business. The Senior Account Manager is expected to show greater independence, stronger strategic and commercial judgment and the ability to anticipate issues and opportunities.

Key responsibilities

• Build trusted relationships with client stakeholders, understand the client's business and act as the primary point of contact
• Lead projects from briefing through delivery, coordinate internal teams and external partners, set timelines and milestones, and keep work on track
• Translate client requests into clear briefs, review work internally before presenting it to clients, and handle challenging conversations constructively
• Manage project scopes, budgets and estimates, track scope changes, and support accurate billing and forecasting
• For seniors: advise clients strategically, help shape account plans, identify growth opportunities, and take greater ownership of account profitability
• Mentor and supervise junior account team members, delegate work and give clear feedback

Required profile

• Account Manager: typically 3-5+ years of agency, marketing, communications or client-services experience, with project and client relationship management experience
• Senior Account Manager: typically 5-8+ years, with responsibility for significant client relationships and complex projects
• Ability to independently lead client relationships and manage complex, integrated programs
• Experience mentoring or managing junior team members

Required skills

• Strong client communication and the ability to write clear briefs
• Organization, attention to detail and ability to manage multiple projects at once
• Basic commercial awareness of budgets, estimates and scope management
• Strategic thinking and strong judgment, especially for seniors

Candidates apply by sending their resume and a brief cover letter to the agency's careers team, with the subject line "Application - Account Director".