Account Manager

About the role

We are seeking an ambitious, outgoing individual to join our growing team as a full-time Account Manager. In this role you will be the primary point of contact for an assigned portfolio of clients, building and maintaining strong, long-lasting relationships while delivering our fire prevention solutions.

Key responsibilities

• Serve as the lead point of contact for your assigned client base, ensuring each customer is “Wow‑ed”.
• Develop, build and maintain strong, long‑lasting client relationships.
• Negotiate contracts and close agreements to maximize overall profits.
• Manage the annual renewal process, prepare proposals and monitor quotation status.
• Ensure timely delivery of solutions that meet customer needs and objectives.
• Collaborate with the Operations Team to address client requests, issues, and other needs.
• Communicate progress of quarterly, monthly and yearly initiatives to the Business Development Manager.
• Monitor external market changes and convey insights that could affect the sales pipeline.
• Visit clients and attend industry events to expand networking opportunities.
• Perform additional coordination and administrative duties as required.

Required profile

• Previous experience in an Account Manager or similar client‑facing role.
• High school diploma or equivalent; post‑secondary education in sales, business, communication or a related field is a plus.
• Strong attention to detail, high work ethic and self‑motivation.
• Excellent verbal, written and presentation skills, with proven consultative selling and negotiation abilities.
• Ability to manage multiple priorities, plan effectively and make decisions under pressure.
• Valid BC driver’s licence.

Required skills

• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Word.
• Experience using CRM systems.

What we offer

• Competitive salary with incentive structures.
• On‑the‑job training and company‑paid education opportunities.
• Career growth and advancement pathways.
• Supportive, collaborative work environment with weekly fitness classes.
• Company social events such as concerts, sporting events, family BBQs and holiday parties.
• Benefits package including extended medical, dental, life, AD&D, EAP, disability and vision care after three months.
• Group RRSP with employer matching after three months.