Account Manager

About the role

BorderPass is seeking an Account Manager to serve as the primary liaison for its institutional partners, including universities, colleges and employers. You will help partners maximise the value of BorderPass’s immigration‑compliance platform, drive adoption, and identify growth opportunities while ensuring high client satisfaction.

Key responsibilities

• Manage and expand relationships with existing institutional clients.
• Act as a trusted advisor, ensuring clients are engaged, see ROI and are satisfied with the platform.
• Identify and pursue upselling and cross‑selling opportunities for additional BorderPass products and services.
• Collaborate with legal, product and support teams to resolve client issues quickly.
• Lead regular business reviews to align on outcomes, usage and deeper engagement.
• Track and report account health, client feedback and renewal likelihood.
• Support the sales team with referrals, case studies and account expansion initiatives.

Required profile

• 3+ years of experience in account management, customer success or related roles, preferably in SaaS or professional services.
• Strong communication, presentation and relationship‑building abilities.
• Proven track record of identifying growth opportunities and closing upsells.
• Highly organized with meticulous attention to detail.
• Comfortable working cross‑functionally in a fast‑paced, high‑growth environment.
• Proactive, client‑first mindset with a bias for action.

Required skills

What we offer

• Opportunity to work at the intersection of technology and global mobility.
• Be part of a fast‑growing North American company with clear career advancement paths.
• Competitive compensation, equity and benefits package.
• High ownership and autonomy in managing client relationships and driving revenue growth.