Account Manager

About the role

We are looking for an Account Manager to lead strategic client relationships for ShyftLabs, a data‑focused digital solutions provider. Based in Toronto, you will act as the primary liaison between our enterprise customers and internal delivery teams, ensuring smooth execution and growth of engagements.

Key responsibilities

• Own day‑to‑day relationship management for strategic accounts, maintaining clear communication and timely follow‑up.
• Serve as the trusted point of contact, translating client needs into actionable internal tasks.
• Coordinate cross‑functional teams—including delivery, operations, leadership and technical specialists—to keep initiatives aligned and on schedule.
• Drive regular meeting cadences, status updates, and action‑item tracking across multiple concurrent projects.
• Monitor account health, identify risks early and resolve issues proactively.
• Support scope planning, request clarification and prioritize workstreams.
• Partner with leadership to uncover growth opportunities, expand engagements and deepen long‑term partnerships.
• Improve client‑facing workflows, documentation and communication processes to uphold high execution standards.

Required profile

• 3+ years of experience in account management, client services, project management, customer success or consulting.
• Proven ability to manage complex enterprise relationships and large cross‑functional client environments.
• Exceptional written and verbal communication skills for executive and operational audiences.
• Strong organizational talent with a proactive, solution‑oriented mindset.
• Comfort operating in ambiguous situations and adapting quickly.

Required skills