Account Manager (Customer Success Manager)

About the role

The Account Manager (Customer Success Manager) will retain and engage existing Canadian clients, driving upsell and cross‑sell opportunities while ensuring high satisfaction. The role requires anticipating industry trends, understanding client challenges, and implementing commercial strategies to expand the company’s presence.

Key responsibilities

• Develop and execute account strategies, identifying upsell and cross‑sell opportunities to meet or exceed sales targets.
• Maintain strong relationships with key stakeholders, acting as the primary point of contact and recommending tailored solutions.
• Collaborate with Delivery Managers, Project Managers, Consultants, Legal, Finance, and Marketing to ensure customer success and coordinate stakeholder efforts.
• Stay informed on solution trends, competitor offerings, and industry insights to position the company as a trusted advisor.
• Maintain an accurate sales pipeline in Salesforce, track KPIs, and report revenue forecasts and client activity.

Required profile

• Over 3 years of experience in account management and consultative sales with a proven record of meeting revenue targets.
• Excellent communication, interpersonal, problem‑solving, presentation, and organizational skills.
• Strong personal integrity, self‑motivation, and team spirit.
• Willingness to learn new sales strategies and engage in ongoing commercial coaching.
• Customer‑oriented mindset, strong analytical and strategic planning capabilities, and adaptability to change.
• Ability to work fluently in both French and English.

Required skills

• SAP SuccessFactors
• UKG
• Workforce Software
• Workday
• Salesforce