Account Manager – Canada

About the role

Alan is building a new standard in preventive health insurance and is looking for an Account Manager to join its Toronto team. You will be the main point of contact for a portfolio of mid‑market corporate clients, helping them maximise the value of Alan’s health‑focused benefits while ensuring a seamless experience for both employees and administrators.

Key responsibilities

• Manage a portfolio of 100+ accounts, including flagship companies, and nurture strong relationships with key stakeholders.
• Identify early signals of client dissatisfaction and implement corrective actions.
• Promote Alan’s health‑partner positioning to drive adoption among employees and administrators.
• Prepare and deliver consumption reports and business reviews.
• Lead cross‑selling and upselling initiatives to address client needs and increase revenue.
• Renegotiate contracts to balance customer value and company profitability.
• Act as the voice of the customer in product discussions, influencing roadmap decisions.

Required profile

• 2‑5 years of experience in a customer‑facing role, with regular interaction with C‑level executives or HR directors.
• Proven ability to manage mid‑market accounts (up to 200 employees) and a large portfolio.
• Strong negotiation, empathy and active‑listening skills.
• Growth mindset and curiosity about the health‑insurance market.
• Full professional proficiency in English.
• Based in Toronto or willing to relocate; able to work onsite 4‑5 days a week.

Required skills