VIP Concierge - Front Office

About the role

Fairmont Banff Springs is hiring a VIP Concierge in Banff, Alberta. You will provide the highest level of personalized service to VIP and high-profile guests, from pre-arrival planning through post-departure follow-up. The starting hourly rate is $26.04, rising to $30.64 after three years.

Key responsibilities

• Coordinate all aspects of VIP guests' stays, from pre-arrival planning through post-departure follow-up.
• Advise guests on hotel services, dining, spa, golf, resort activities, local attractions, transportation and tours, and handle reservations and customized itineraries.
• Build guest relationships through professional meet-and-greets and proactive communication.
• Resolve guest concerns promptly, track service recovery and ensure special requests are handled efficiently.
• Maintain service standards, support operational systems and carry out administrative duties as required.

Required profile

• At least 2 years of hotel experience in Front Office, Guest Services, Concierge or Royal Service.
• Les Clefs d'Or membership is an asset, as is a degree or diploma in Hospitality Management and Food & Beverage experience.
• Complete knowledge of the hotel's facilities and tourist attractions in the Town of Banff.
• Clean driving record and a Class 5 licence.
• Must be legally eligible to work in Canada; the hotel cannot help obtain work authorization.

Required skills

• Micros-Opera property management software.
• Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, Publisher).

What we offer

• Subsidized on-site accommodation for full-time employees.
• One complimentary meal per shift in the staff cafeteria.
• Medical, vision and dental benefits, plus mental health, orthodontics, fertility drugs and gender affirmation coverage for full-time permanent staff.
• Defined contribution pension plan with employer matching up to 5% of annual earnings.
• Employee travel program with room and food and beverage discounts worldwide, and a Mountain Explorer program with 50% off food and beverage at resorts in Lake Louise, Jasper and Whistler.
• Discounts at the resort's outlets, fitness centre, spa and golf courses.