Service Support Associate – Client Services

About the role

The Ontario Pension Board is seeking a Service Support Associate to join its Client Services team in Toronto. Reporting to the Manager, Client Services, you will provide high‑quality administrative support while delivering a strong client‑service experience. This permanent, full‑time position offers a pathway into the pension industry and the public‑sector environment.

Key responsibilities

• Review incoming documentation and service requests, identify the correct service type, and determine the appropriate action.
• Process a variety of request types, accurately updating client files and records.
• Contact clients for missing information using phone, email or other communication channels.
• Prepare routine correspondence and deliver assorted support services.

Required profile

• Basic understanding of pension lifecycle processes.
• Strong attention to detail and ability to meet deadlines independently.
• Excellent interpersonal and communication skills for internal and external client interaction.
• Team‑oriented mindset with a focus on relationship building.

Required skills

• Proficiency with Microsoft Office, especially Excel.

What we offer

• Competitive salary ranging from $68,745 to $82,494 CAD per year.
• Opportunities for professional growth within a purpose‑driven public organization.
• Collaborative work environment in a reputable pension plan administrator.