Senior Specialist, Content Design

About the role

Mastercard is seeking a Senior Specialist in Content Design to shape the narrative and information architecture of new payment products. Based in Toronto, you will work within the Customer Experience and Design team to ensure our B2B2C solutions are clear, compelling, and user‑centric.

Key responsibilities

• Develop content strategies, information architectures, and UX copy for digital payment experiences.
• Collaborate with product designers, researchers, strategists, and product managers on multidisciplinary teams.
• Write concise, accessible UI copy and create documentation that supports product implementation.
• Facilitate workshops, brainstorming sessions, and content testing to validate solutions.
• Contribute to the internal CX&D community by sharing best practices and new ideas.

Required profile

• Bachelor’s degree or equivalent practical experience.
• Proven expertise in managing content design workflows and applying best‑practice methods.
• Strong independent drive, ability to set expectations, manage approvals, and influence stakeholders.
• Excellent storytelling, writing, and communication skills.
• Ability to prioritize objectives and handle competing demands in a fast‑paced environment.

Required skills

What we offer

• Opportunity to work on innovative payment products within a global leader.
• Collaborative, interdisciplinary environment that encourages learning and growth.
• Access to Mastercard’s extensive resources and networks.