Senior Manager – Everyday Banking (Contact Centre)
Tangerine · Toronto
Description du poste
About the role
Tangerine is seeking a Senior Manager to lead its Everyday Banking Contact Centre across Canada. You will be responsible for driving a customer‑focused culture, achieving service and sales targets, and ensuring compliance with regulatory and internal standards.
Key responsibilities
- Lead and motivate a high‑performing team to deepen client relationships and meet sales goals.
- Set performance standards for service quality and productivity, and monitor compliance.
- Develop and manage the department’s monthly financial plan, reporting variances and controlling costs.
- Participate in corporate projects that improve systems, products, or processes.
- Maintain strong business relationships with other corporate departments to ensure consistent performance.
- Manage multiple projects within the Business Continuity Plan and support the Head of Sales and Service in Moncton as needed.
Required profile
- University or college degree, or equivalent work experience.
- Minimum 5 years of experience in contact‑centre or banking operations leadership.
- Proven ability to lead large teams and deliver results in a regulated environment.
Required skills
What we offer
- Opportunity to shape the future of digital banking in Canada.
- Collaborative culture focused on innovation and community impact.
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Tangerine
Toronto