Senior Manager, Client Services

About the role

Infosys is looking for a Senior Manager to lead client services for its Financial Services vertical in Toronto. The role focuses on building and managing strategic client relationships, driving business development, and ensuring delivery excellence across a portfolio worth up to $50M.

Key responsibilities

• Manage client relationships and develop a portfolio of up to $50M, overseeing the full opportunity cycle from prospecting to closing.
• Collaborate with delivery teams to guarantee fulfillment of all client commitments and service quality.
• Create and govern account plans, defining relationship strategies, opportunity pipelines, pricing decisions, and governance structures.

Required profile

• Bachelor’s degree or foreign equivalent; MBA preferred.
• 14+ years of experience with strong sales, relationship, and account management background.
• Proven business development and project management track record in the financial services industry.
• Experience interacting with C‑level executives and leading proposal creation and presentations.
• Excellent leadership, communication, and presentation abilities.
• Authorized to work in Canada without employer‑based visa sponsorship.

Required skills