Resident Experience Coordinator

About the role

The Resident Experience Coordinator supports Greystar’s Edmonton community by handling resident inquiries, service requests, and administrative tasks to enhance satisfaction and retention.

Key responsibilities

• Resolve resident complaints and questions about rent, fees, and lease violations promptly.
• Return calls on service requests within 24 hours to maintain satisfaction.
• Create and distribute resident communications such as newsletters, surveys, and lease violation letters.
• Organize community events, welcome gifts, birthday cards, and unit visits.
• Monitor property appearance, curb appeal, and ensure leasing office and model units are ready for tours daily.
• Review nightly reports from Courtesy Patrol and Valet Living, following up on incidents and violations.
• Manage front‑desk communications, prepare access keys/fobs for move‑ins, and coordinate vendors during emergency maintenance.

Required profile

• Bachelor’s or Master’s degree in Business Management, Communications, or a related field (preferred).
• Minimum three years of experience in residence life or property management.
• Detail‑oriented, self‑motivated and able to work independently as well as part of a team.

Required skills

• Strong customer service and communication abilities.
• Proficiency in handling phone, email, and resident management systems.