Remote Contact Centre Agent

About the role

Join Deloitte’s OperateNext Managed Contact Centre team as a Remote Contact Centre Agent. You will work independently from anywhere in Canada, providing front‑line support to customers through phone and email while contributing to projects that focus on Indigenous subject matters.

Key responsibilities

• Respond to customer inquiries across multiple channels, primarily phone and email.
• Deliver timely, accurate information using the contact centre’s industry‑standard technologies.
• Collaborate with help‑desk and contact‑centre teams to resolve issues.
• Identify opportunities for process improvements and service innovation.

Required profile

• Previous experience in customer service or a contact‑centre environment.
• Fluency in both English and French.
• Ability to work independently and manage project‑based tasks.
• Eligibility to work remotely from within Canada.

Required skills

What we offer

• Hourly compensation ranging from $20 to $22 CAD.
• Project‑based work with the possibility of extension.
• Experience working with a leading professional services firm.