Operations Supervisor (Relief) - Logistics & Mail Delivery

About the Position

Join a leading postal service as an Operations Supervisor (Relief), where you will play a pivotal role in ensuring the seamless flow of mail and parcel delivery. You will act as a key leader on the ground, bridging the gap between corporate strategy and operational excellence within a local area.

Main Responsibilities

• Operational Oversight: Supervise daily mail delivery and processing operations, ensuring efficient sortation, routing, and timely delivery in compliance with regulatory procedures.
• Team Leadership: Act as the "voice of the company" by communicating performance expectations, business updates, and results to letter carriers, RSMCs, and CUS teams.
• Process Optimization: Set daily priorities for mail processing facilities to meet strict service commitments and monitor scanning exceptions to ensure continuous movement.
• Health & Safety Leadership: Promote a culture of safety by implementing workplace health programs, conducting accident investigations, and coaching employees on safe work practices.
• Human Resources Management: Administer essential HR processes including staffing, performance management, attendance, and disability management, while collaborating with Labour Relations regarding collective agreements.

Profile Required

• Proven experience in supervisory roles, preferably within logistics, postal services, or large-scale distribution environments.
• Strong leadership capabilities with the ability to coach, direct, and motivate diverse teams.
• Excellent communication skills to effectively share business updates and resolve staff issues.
• Ability to manage complex human resources tasks and navigate unionized environments.
• Strong problem-solving skills with a focus on safety and operational efficiency.

Required Skills

• Operational Management & Logistics
• Team Leadership & Coaching
• Occupational Health and Safety (OHS)
• Human Resources Administration
• Conflict Resolution & Labour Relations