Junior IT Helpdesk Technician – Mississauga

About the role

We are looking for a Junior IT Helpdesk Technician to join our Mississauga office. You will provide first‑line technical support to Spectrum employees and affiliates, handling hardware, software and network issues.

Key responsibilities

• Answer incoming helpdesk calls, emails and support tickets promptly.
• Monitor the IT Helpdesk mailbox, convert requests to tickets and assign them to appropriate team members.
• Provide Level 1 phone, email, remote and on‑site support for desktop hardware, software, telecom and network problems.
• Install and configure software applications and systems to meet company needs.
• Create and manage user accounts, software licensing and system access.
• Configure and manage mobile devices and provide printer support.
• Document and track issues, status and resolutions using incident management tools.
• Conduct ticket reviews, generate statistical reports and support special projects.

Required profile

• University degree in IT or equivalent work experience.
• Minimum 1 year of technical support experience.
• Proficiency with MS Office 365, mobile device management and standard business software.
• Understanding of LAN/WAN networking, Windows OS, Active Directory and information‑security best practices.
• Experience configuring, troubleshooting and deploying hardware and software.
• Knowledge of mobile operating systems, devices and printer support.
• Professional phone etiquette and ability to assist users of varying technical expertise.

Required skills

• MS Office 365
• Mobile device management
• LAN/WAN networking
• Windows operating system
• Active Directory
• Information security best practices
• Hardware configuration
• Software troubleshooting and deployment
• Mobile OS support
• Printer support

What we offer

• Competitive wages and paid sick days.
• RRSP matching.
• Full‑time position with shift rotation (including overnight and weekend shifts).
• On‑site work environment in Mississauga.
• Opportunity to work for a company recognized as one of Canada’s Best Managed Companies.