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IT Support Analyst – Toronto

Armstrong Fluid Technology · Toronto

Nouveau
🇬🇧 English
Active Directory Microsoft 365 Service Desk tool

Description du poste

About the role

Armstrong Fluid Technology is seeking an IT Support Analyst to ensure smooth computer operations for its global workforce. You will provide Tier 1 and Tier 2 technical assistance, resolve help‑desk tickets within SLA, and deliver hands‑on support at the desktop level.

Key responsibilities

  • Provide Tier 1/Tier 2 support for hardware, software, and network issues.
  • Build, maintain, and troubleshoot desktops, laptops, and mobile devices.
  • Record, track, and document actions in the Service Desk tool and follow up after resolution.
  • Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365.
  • Maintain printers, AV equipment, and other peripheral devices.
  • Contribute to technical documentation, knowledge‑base articles, and self‑service resources.
  • Collaborate with global IT and application teams and assist in evaluating new technologies.

Required profile

  • Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • At least 2 years of experience in IT support or help‑desk environments.
  • Ability to work within defined service‑level agreements and provide in‑person assistance.

Required skills

  • Active Directory user and group management.
  • Microsoft 365 administration.
  • Hardware, software, and network troubleshooting.
  • Desktop, laptop, and mobile device support.
  • Experience with Service Desk ticketing tools.
  • Printer and AV equipment maintenance.

What we offer

  • Opportunity to work in a global, innovative manufacturing environment.
  • Collaborative culture focused on sustainability and technology advancement.

Questions fréquentes

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Armstrong Fluid Technology

Toronto