IT Specialist

About the role

We are looking for an IT Specialist to provide Tier 1 and Tier 2 co‑managed support for BluEarth staff in a Microsoft 365 environment. The role combines hands‑on troubleshooting, user onboarding, and collaboration with our Managed Service Provider to keep systems secure and running smoothly.

Key responsibilities

• Provide Tier 1 and Tier 2 IT support for staff using Microsoft 365 services.
• Respond to, troubleshoot, and resolve internal service requests promptly.
• Act as escalation point for issues beyond the MSP helpdesk.
• Support onboarding and off‑boarding, including account, device, and permission management.
• Administer Microsoft 365 services (Exchange, Teams, OneDrive, SharePoint) and manage SharePoint sites.
• Assist with endpoint management, device configuration, patching, and routine maintenance.
• Maintain security, data integrity, backups, redundancy and disaster‑recovery processes.
• Document IT procedures, common issues, and system configurations.
• Coordinate with the MSP for ticket handoffs and resolution.
• Provide on‑site support when required and manage hardware procurement and lifecycle.

Required profile

• Training in network communications and security.
• Training in Microsoft 365 administration.
• Bachelor’s degree in a computer‑related discipline or equivalent experience.
• 5+ years of relevant experience with Microsoft 365 admin, Intune/MDM, SharePoint, Power Automate, and related tools.

Required skills

• Microsoft 365 administration (Exchange, Teams, OneDrive, SharePoint).
• Intune and Mobile Device Management.
• SharePoint site creation, permissions, and storage management.
• Power Automate and Copilot workflow automation.
• Fortinet networking equipment knowledge.
• Freshservice or similar IT helpdesk platform.
• Incident response and cybersecurity best practices.
• Data backup, redundancy and disaster‑recovery procedures.
• Endpoint management, device configuration, and patching.
• Microsoft Office suite (Excel, PowerPoint, Outlook).