Guest Services Manager - Door, Bell & Valet

About the role

Fairmont Pacific Rim in Vancouver is looking for a Guest Services Manager to lead its Door, Bell and Valet teams. The role sits at the heart of the guest experience, leading a dynamic team, creating memorable first impressions and ensuring every interaction reflects the hotel's service and personality. It is a full-time position.

Key responsibilities

• Lead and manage all aspects of the Guest Services Team (Door, Bell and Valet) and ensure service standards are met with friendly, engaging service
• Take part in interviewing, recruiting and selecting new team members
• Liaise with VIP parties, arranging transportation and greeting and escorting guests as needed
• Know emergency and crisis procedures and act as property champion for the valet parking system, coordinating with external parking contacts
• Coordinate with other departments for smooth guest arrivals and departures and respond promptly to employee and guest issues, following up and taking corrective action
• Develop and implement arrival and departure SOPs and coordinate the training, operations and success of the valet department
• Handle workforce planning, scheduling and work with the Rooms Division Coordinator to keep Dayforce accurate

Required profile

• Minimum of two years' experience in luxury hospitality
• Previous hotel management experience preferred
• Excellent interpersonal and communication skills, highly organized and able to prioritize in a busy environment
• Able to work efficiently under pressure

Required skills

• Competency with a variety of computer software
• Experience with the Opera Cloud system and Windows applications

What we offer

• Salary starting from $77,500 per year
• Health, dental, vision, life and disability insurance, company-matched pension and Group RRSP options
• Work meals, TransLink monthly pass reimbursement and food discount program
• Training, leadership programs and career development within a global network
• Discounted room rates at Fairmont hotels worldwide and colleague rates at other Accor properties