Field Account Manager – Vancouver

About the role

As a Field Account Manager (FAM) you will act as a software sales expert for a defined territory, owning a transactional book of business. You will focus on software adoption, advanced feature utilization, and revenue expansion across our merchant base, engaging customers in‑person on a regular basis.

Key responsibilities

• Drive software retention and expansion through high‑volume sales motions.
• Position ShipStation’s technical capabilities as the primary driver of merchant success.
• Manage accounts end‑to‑end and partner with senior customer stakeholders.
• Consistently achieve quota by expanding usage of advanced features and improving merchant workflows.
• Collaborate closely with Implementation and Product teams to ensure product fit.

Required profile

• Reside in Vancouver, British Columbia, Canada.
• Willingness to travel within the territory up to four days per week for in‑person engagements.
• Strong consultative, adoption‑led sales approach.
• Ability to work closely with cross‑functional teams.

Required skills

What we offer

• Competitive compensation package starting at $135,000 CAD (base + commission).
• Fully paid annual International President’s Club trip for employee and plus‑one.
• Exciting annual Global Revenue Kick‑Off week at Auctane headquarters in Austin, TX.
• Opportunity to work with a market‑leading SaaS platform serving millions of merchants worldwide.