Crisis Intervention Worker – Full‑Time Contract
Catholic Social Services Alberta · Edmonton
Descripcion del puesto
About the role
The Lurana Shelter, a first‑stage refuge for women and children escaping family violence, is seeking a dedicated Crisis Intervention Worker. You will provide client‑centered support, assess risk, and help residents navigate safety and service barriers during a 40‑hour work week.
Key responsibilities
- Assess individual risk and vulnerability, applying agency protocols for risk management.
- Deliver shelter orientation, crisis intervention, and ongoing support to residents and walk‑in clients.
- Manage residential logistics, including conflict resolution, room changes, and preparation of spaces for new families.
- Operate the crisis line, document calls, and refer clients to the ICM Team.
- Maintain accurate case notes, statistics, and confidentiality records.
- Collaborate with community partners, act as liaison, and contribute to shift‑change communications.
Required profile
- Compassionate, non‑judgmental attitude with strong empathy.
- Ability to work independently and as part of a multidisciplinary team.
- Commitment to social‑justice advocacy and client dignity.
- Reliability in completing all assigned duties, including housekeeping tasks.
Required skills
- Effective verbal and written communication.
- Basic documentation and data entry skills.
- Knowledge of community resources for women and children experiencing violence.
What we offer
- Full‑time contract (Monday‑Friday, 7:00 am‑3:00 pm) ending March 31 2027.
- Opportunity to make a meaningful impact in a supportive team environment.
- Professional development through collaboration with community agencies.
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Catholic Social Services Alberta
Edmonton
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