Business Operations & Systems Analyst

About the role

Summit Water is looking for a practical, detail‑oriented Business Operations & Systems Analyst to help improve how the business runs. This cross‑functional position focuses on reporting, data cleanup, process documentation, and better use of ERP, CRM, and internal systems. You will work hands‑on with sales, operations, finance, engineering, and service teams.

Key responsibilities

• Build and maintain weekly reports on sales, quotes, orders, margins, inventory, backlog, and pipeline activity.
• Clean up and standardise business data, including part numbers, item descriptions, pricing files, customer and vendor records, and inventory data.
• Support and enhance the use of ERP, CRM, SharePoint, and other internal systems.
• Document standard operating procedures for quote‑to‑order, order entry, inventory, production handoff, service, purchasing, and CRM usage.
• Assist with pricing, margin, supplier/customer, inventory, and product/category analysis.
• Participate in special projects such as acquisition integration, systems improvements, AI initiatives, and operational improvement projects.
• Identify process gaps with department leaders and recommend practical improvements.

Required profile

• Bachelor’s degree or college diploma in Business, Operations Management, Supply Chain, Industrial Engineering, Accounting/Finance, Business Analytics, Information Systems, or a related field.
• 3–7 years of experience in business analysis, operations analysis, sales operations, ERP/CRM support, supply chain, finance, or process improvement.
• Experience in distribution, manufacturing, industrial products, service, or project‑based businesses is an asset.
• Strong organisational skills, attention to detail, and the ability to work with imperfect data.

Required skills

• Advanced Excel
• Experience with ERP systems
• Experience with CRM systems
• Familiarity with SharePoint
• Reporting tools and database handling