Account Manager – SaaS ERP for Woodworking

About the role

INNERGY is seeking a driven, relationship‑focused Account Manager to own and grow a portfolio of existing customers across its cloud‑based ERP platform for custom manufacturers. You will strengthen partnerships, expand product adoption, and ensure long‑term account growth.

Key responsibilities

• Proactively manage and grow a portfolio of customer accounts across the full product suite.
• Drive upsell opportunities through license expansion, additional modules, feature adoption, and service enhancements.
• Identify and execute cross‑sell opportunities, including Payroll, Analytics, and other add‑on services.
• Build trusted relationships with key stakeholders and act as a strategic partner aligned to their business goals.
• Develop and maintain strategic account plans that align INNERGY solutions to customer priorities and KPIs.
• Collaborate with Customer Success to maximize outcomes, reduce churn risk, and support long‑term adoption.
• Manage contract renewals and ensure timely, accurate documentation.

Required profile

• Proven experience managing B2B SaaS or ERP accounts.
• Strong relationship‑building and communication skills.
• Ability to identify and pursue upsell and cross‑sell opportunities.
• Strategic mindset with a focus on customer success and long‑term growth.
• Comfortable working in a fast‑growing, globally distributed environment.

Required skills

What we offer

• Competitive base salary with commission based on quarterly sales quota attainment.
• Opportunity to work with a purpose‑built ERP platform serving the woodworking industry.
• Collaborative, supportive culture focused on ownership and innovation.