IT Service Desk Technician

About the role

Lambton College is seeking a full‑time IT Service Desk Technician to provide first‑level technical support to its campus community. Working 35 hours per week on‑site, the technician will be the initial point of contact for hardware, software, network and account issues, ensuring timely resolution and excellent service.

Key responsibilities

• Respond to and resolve first‑level support tickets for accounts, software, hardware, server and network issues.
• Manage the incoming ticket queue, assign tickets, and flag high‑priority or security‑related incidents.
• Create, maintain, and troubleshoot user accounts across all college systems, performing regular security audits.
• Assist users in understanding and resolving software and hardware problems, promoting computer literacy.
• Maintain internal and customer‑facing documentation related to support processes.
• Coordinate with external vendors for purchase, return, replacement, or refund of defective equipment.
• Support multimedia equipment (laptops, projectors, cameras, mobile devices) for campus events.
• Participate in the setup and deployment of IT equipment, including laptops and peripherals.

Required profile

• Full‑time availability (35 hours per week) on‑site at Lambton College.
• Strong customer‑service orientation and communication skills.
• Ability to work independently while collaborating with the IT Operations team.

Required skills

• Ticketing system usage and ticket queue management.
• User account creation, maintenance, and troubleshooting.
• Basic security auditing procedures.
• Hardware and software troubleshooting.
• Fundamental network support knowledge.
• Multimedia equipment setup and support.