Client Success Account Manager

About the role

Insight Global is seeking a Client Success Account Manager for a global mobile parking payments platform. The role is fully remote and focuses on nurturing and expanding a portfolio of existing client accounts, acting as a trusted advisor to ensure adoption and long‑term value.

Key responsibilities

• Serve as the primary point of contact for a defined portfolio of client accounts.
• Build deep, trusted relationships with stakeholders at multiple levels.
• Own all account activities – strategy, execution, and follow‑through.
• Drive client retention, renewals and identify expansion opportunities across products and services.
• Lead Quarterly Business Reviews, often in person, and consult on operational improvements.
• Maintain accurate CRM data (Salesforce preferred) and use data insights to shape recommendations.
• Leverage AI tools such as ChatGPT and Copilot to assess opportunities and streamline workflows.

Required profile

• 3–5 years of experience in client success, account management or a similar relationship‑focused role.
• Proven ability to work independently, own outcomes and “do what needs to be done”.
• Willingness to travel approximately 15% of the time for client visits and events.
• Comfortable using AI tools in day‑to‑day work.

Required skills

• Salesforce (or equivalent CRM) experience.
• Use of AI tools such as ChatGPT and Microsoft Copilot.