User Support Technician

About the role

The User Support Technician provides front‑line assistance to employees experiencing computer and network issues, ensuring quick resolution and minimal disruption. The role also involves maintaining documentation and supporting the redesign of applications.

Key responsibilities

• Respond to users experiencing computer difficulties and provide guidance using user guides and technical manuals.
• Maintain a problems and solutions log for use by other support analysts.
• Set up equipment for employees, including cable installation, operating system and software configuration.
• Perform web‑server backup and recovery operations.
• Provide business systems, network and Internet support and supervise junior technical support staff.

Required profile

• College or CEGEP diploma (1‑2 years) or equivalent experience.
• 1–2 years of experience in technical support or help‑desk environments.
• Ability to work in a fast‑paced, pressure‑filled environment with tight deadlines.
• Physical ability to handle equipment, lift loads and perform repetitive tasks.

Required skills

• Network troubleshooting and Internet support.
• Web‑server backup and recovery.
• Hardware and software installation, including operating system configuration.
• Use of technical documentation to research and implement solutions.