Senior Customer Experience Associate – 30 hrs/week

About the role

As a Senior Customer Experience Associate at Scotiabank, you will be the welcoming face of the Cherryhill Village Mall branch in London, Ontario. You will help customers navigate their financial journeys while delivering exceptional service in a fast‑paced, results‑driven environment.

Key responsibilities

• Act as the lobby leader, ensuring customers are promptly triaged and assisted.
• Identify and fulfil simple sales opportunities, such as opening accounts, processing pre‑approved credit offers and GICs.
• Build and nurture long‑term relationships with clients.
• Introduce customers to mobile and digital banking solutions and support their use.
• Contribute to branch targets by meeting sales and service goals.

Required profile

• Strong customer‑service orientation with a friendly, professional demeanor.
• Ability to work a flexible schedule, including evenings as needed.
• Experience in simple sales, proactive marketing calls and providing basic financial advice.
• Previous banking experience is a strong asset.

Required skills

• Proficiency with digital banking platforms.

What we offer

• Opportunities for professional development and career advancement.
• A collaborative, innovative team environment.
• Competitive compensation and benefits package.
• Supportive leadership focused on performance recognition.