Senior CCTV Installation and Service Technician

About the role

Birdseye is looking for a Senior CCTV Installation and Service Technician to lead on‑site CCTV projects, manage service operations and support our AI‑driven security solutions for logistics facilities.

Key responsibilities

• Manage all aspects of CCTV installations and service deliveries on site.
• Collaborate with Installation and Project Managers to ensure standards and customer satisfaction.
• Review project proposals, develop execution plans and coordinate trades and staff.
• Provide technical support and on‑site assistance as needed.
• Maintain installation and service schedules and communicate with customers.
• Participate in on‑call service rotation.
• Maintain optimal inventory levels, forecast stock needs and handle CCTV RMA processes.
• Keep the warehouse organized, monitor network infrastructure and ensure vehicle and trailer wellness.
• Coach Level 1 and Level 2 support teams, create training programs and develop future leaders.
• Identify market opportunities and analyze competitor products and services.

Required profile

• Valid driver’s license with a clean abstract.
• 5+ years experience in CCTV/Access Control installations (e.g., Hikvision, Axis, Kantech, HID, Louroe, Aiphone).
• Working at Heights certification.
• Strong written and verbal communication skills in English.
• Ability to work independently with minimal supervision.

Required skills

• Hikvision CCTV systems.
• Axis CCTV systems.
• Kantech access control.
• HID access control.
• Louroe and Aiphone equipment.
• Low‑voltage electronics.
• Networking and LAN configuration.
• Reading schematics and blueprints.

What we offer

• Gas mileage compensation.
• Access to a company vehicle.
• Company‑issued mobile phone.
• Ongoing training and certifications.