IT Support Specialist

About the role

We are seeking a proactive, customer‑focused IT Support Specialist based in Toronto to anchor our regional IT operations. In this role you will be the primary point of contact for internal employees, delivering white‑glove technical support while managing core identity, collaboration platforms, and SaaS systems.

Key responsibilities

• Serve as the first point of contact for internal employees, triaging requests through the ticketing system.
• Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on‑site and remote staff.
• Manage end‑to‑end employee onboarding and off‑boarding workflows, ensuring zero‑day access provisioning and secure off‑boarding compliance.
• Build and maintain support procedures and employee‑facing knowledge‑base articles.
• Partner with business units as a go‑to support contact and communicate clearly across the organization.
• Track hardware inventory, coordinate device replacements and repairs, and provide hands‑on support for printers and meeting‑room technology.

Required profile

• 3–7 years of experience in help‑desk, internal IT support, or a similar technical support role.
• Experience supporting user accounts, password resets, MFA, and SSO, especially with Okta and Google Workspace.
• Familiarity with Mobile Device Management platforms such as Iru (macOS) and Microsoft Intune (Windows).
• Basic understanding of networking fundamentals (TCP/IP, DNS, Wi‑Fi, VPN) and exposure to UniFi/Ubiquiti equipment.
• Comfort supporting collaboration tools like Slack and Microsoft Office 365.

Required skills

• Okta
• Google Workspace
• Iru MDM (macOS)
• Microsoft Intune (Windows)
• TCP/IP, DNS, Wi‑Fi, VPN
• UniFi/Ubiquiti networking equipment
• Slack
• Microsoft Office 365

What we offer

• Weekly lunch stipend of $75 (or equivalent).
• Full health, dental and mental‑health benefits.
• RRSP matching, 401K and pension scheme.
• 100 % parental‑leave top‑up for up to six months.
• Six weeks of paid vacation (30 working days).
• $500 home‑office stipend and co‑working benefit for remote workers.