Department Manager – Retail Leadership Role

About the role

As a Department Manager at H&M you will lead a store department, fostering an inclusive culture, driving sales and ensuring an excellent customer experience.

Key responsibilities

• Lead and motivate your team, promoting an inclusive and collaborative environment.
• Ensure visual and commercial standards are met according to global guidelines.
• Analyze sales data, set targets and create plans to optimise results and profit.
• Oversee the omni‑channel customer experience, promoting the Hello Member loyalty app and in‑store sustainability initiatives.
• Manage department operations cost‑efficiently, including fitting‑room and checkout routines and administrative tasks.
• Stay up‑to‑date with fashion trends and ensure the team shares product knowledge with customers.
• Recruit, onboard, evaluate performance, develop staff and plan schedules.
• Ensure compliance with store procedures, legal requirements and company policies.

Required profile

• Strong leadership and people‑development abilities.
• Analytical mindset with a focus on sales performance and commercial opportunities.
• Good fashion awareness and knowledge of current trends.
• Excellent communication and customer‑service orientation.
• Ability to manage budgets and operate cost‑efficiently.
• Retail experience, preferably in fashion.

Required skills