Customer Support Assistant - Remote

About the role

We are looking for a remote Customer Support Assistant to help train next‑generation AI systems. You will provide high‑quality, empathetic support to customers while contributing real‑world insights that improve our AI‑driven tools.

Key responsibilities

• Deliver clear, accurate, and empathetic written and verbal responses to a variety of support queries.
• Assess, annotate, and review support interactions to ensure quality and consistency.
• Identify common customer pain points and document best practices for issue resolution.
• Collaborate with the customer’s team to share feedback, suggest process improvements, and enhance training data quality.
• Maintain high standards of communication in a fast‑paced remote environment.
• Ensure data privacy and confidentiality in all interactions and documentation.

Required profile

• Exceptional written and verbal communication skills with a focus on clarity and empathy.
• Prior experience in customer support or a similar client‑facing role.
• Strong analytical thinking and problem‑solving abilities.
• Keen attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively in a remote setting.

Required skills