User Support Analyst – IT Help Desk
Iscar Tools Inc · Oakville
Job description
About the role
We are looking for a User Support Analyst to join our manufacturing team in Oakville. The role involves providing business systems, network and internet support to employees, handling incidents and ensuring smooth operation of computer systems.
Key responsibilities
- Give users access to computer networks and set up equipment, including cable installation, operating system and software configuration.
- Respond to user difficulties, consult technical manuals, and provide advice, training and troubleshooting.
- Maintain a problems and solutions log and supervise other technical support workers.
- Perform web‑server backup and recovery operations and manage incidents.
Required profile
- Accurate with strong attention to detail.
- Excellent oral and written communication skills.
- Team player able to multitask under pressure.
- Honest and client‑focused.
Required skills
- MS Office
- MS Windows
- SQL
What we offer
- Dental health plan.
- Health care plan.
- Registered Retirement Savings Plan (RRSP).
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Iscar Tools Inc
Oakville