Transcon Agent

About the role

Expeditors, a global logistics company, is hiring a Transcon Agent in Montreal. The role ensures the timely and accurate movement of freight and information within the TRANSCON department, while delivering an exceptional customer service experience. Night shifts (15h-23h00) are posted.

Key responsibilities

• Ensure smooth and timely freight process flow and accurate, timely data entry into the operational system
• Track and trace TRANSCON files and reporting, and use the export TRANSCON workflow daily
• Ensure accurate and timely client and vendor billing, and deliver freight with timely clearance where applicable
• Arrange TRANSCON shipments with customers and maintain good supplier relationships
• Comply with internal and external regulations and government rules, and meet KPI standards
• Keep customer SOPs up to date in the DLSOPs, respond promptly to emails and requests, and escalate problems to management when needed
• Follow the company's 10 cultural attributes and its policies and regulations
• Submit and manage ACI/eManifest filings for cross-border shipments, communicate with drivers, carriers, customs brokers and operations teams about border matters, and troubleshoot shipment holds and customs documentation issues
• Work with the TCO and TCI on daily activities such as track and trace and shipment processing

Required profile

• 6 months to 1 year of related experience
• Knowledge of company policies and procedures, basic local regulatory knowledge, and global logistics industry knowledge
• Hazardous materials certification preferred
• Fluent in English and effective interpersonal communication
• Proactive, organized, and willing to help
• 52 hours of company training per year, including management/leadership training as needed

Required skills

• Good computer skills (Excel, Word)
• Track and trace, shipment processing, and ACI/eManifest filing

What we offer

• Paid vacation, holiday and sick time
• Medical and life insurance
• Employee stock purchase plan
• Training and personnel development program
• Growth opportunities and employee referral bonus