Temporary Event Customer Service Representative – Maple Leaf Square

About the role

The Event Customer Service Representative ensures a smooth and positive experience for patrons using the parking facility during events at Maple Leaf Square. You will assist with payments, manage customer interactions, and support overall lot operations.

Key responsibilities

• Assist customers with payment inquiries and guide them through the in‑out parking process.
• Handle irate customers and resolve issues within site policies.
• Process tickets, collect fees using POS systems, validate passes, and record transactions in the logbook.
• Prepare shift reports, sort tickets and report equipment deficiencies or safety concerns.
• Maintain lot cleanliness, perform litter pick‑up and, when required, shoveling or salting.

Required profile

• High School Diploma or GED.
• Customer service experience, preferably in a parking environment.
• Strong command of English and ability to work independently.
• Availability on weekends and event days.

Required skills

• Basic knowledge of parking equipment such as Pay Stations, Ticket Dispensers, Exit Readers and Gate Machines.
• Familiarity with desk‑handheld POS parking systems.

What we offer

• Employee Assistance Program providing confidential mental‑health, financial and legal support.
• Paid vacation time.
• Union‑represented employment with benefits governed by the collective bargaining agreement.