Technical Program Manager – Technical Services (8‑Month Contract)

About the role

As a Technical Program Manager within Technical Services, you will manage project scheduling, capacity planning, delivery governance, and go‑live readiness for Data Migration initiatives. You will work closely with Sales, Project Managers, Customer Success, Resource Management, customers and technical delivery teams to prioritize, plan and deliver projects on schedule while balancing capacity and business objectives.

Key responsibilities

• Understand customer requirements, technical dependencies, and Data Migration delivery processes to support successful project execution.
• Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination.
• Manage project demand, resource forecasting, and capacity planning activities to balance workload, delivery commitments, and organizational priorities.
• Coordinate Data Migration project go‑live readiness and execution activities with Project Managers and technical delivery teams.
• Monitor project portfolios, identify risks, issues, and dependencies, and drive mitigation and escalation activities.
• Maintain project requests, schedules, dashboards, operational metrics, templates, and documentation.
• Lead post‑project reviews, root cause analysis, and continuous improvement initiatives.
• Identify, evaluate, and support implementation of AI‑powered tools, agents, copilots, and intelligent automation solutions to improve scheduling, reporting, capacity planning, and decision‑making.
• Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices.

Required profile

• Experience in Technical Program Management, Project Management, Operations Management, or a related discipline.
• Proven ability to manage project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer‑facing environment.
• Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics.
• Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles.
• Experience using project and operational management platforms such as JIRA, Kimble, Smartsheet, Confluence, or similar tools.
• Background in production, SaaS, healthcare technology, or customer delivery environments.
• Experience leveraging Generative AI, AI copilots, intelligent automation, or agent‑based solutions to improve business processes.
• Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices.
• Excellent analytical, problem‑solving, communication, negotiation, and stakeholder management skills.
• Self‑motivated with exceptional organizational skills, attention to detail, and a continuous improvement mindset.

Required skills

• JIRA
• Kimble
• Smartsheet
• Confluence
• Data Migration
• ETL
• Microsoft Copilot
• Power Platform
• AI Builder
• Azure AI Services
• OpenAI technologies
• Anthropic Claude
• Databricks
• Azure Data Lake