Technical Program Manager – Salesforce (Level II)

About the role

The Employee Digital Experience team at Mastercard is seeking a Technical Program Manager II to lead complex, cross‑functional Salesforce initiatives. You will drive end‑to‑end delivery of programs that span Sales Cloud, Marketing Cloud, and integration platforms, ensuring alignment with product, engineering, and business goals.

Key responsibilities

• Orchestrate delivery of multi‑team Salesforce programs across Sales Cloud, Marketing Cloud, and integration layers.
• Maintain and communicate multi‑team delivery plans tied to release timelines and business commitments.
• Lead SAFe ceremonies, manage cross‑team dependencies, risks, and sequencing across platform, integration, and data domains.
• Facilitate decision‑making, trade‑offs, and documentation for stakeholders.
• Create and maintain delivery artifacts such as RAIDD logs, dependency maps, issue logs, and decision logs.
• Ensure proactive communication and alignment between Product, Engineering, and Business stakeholders.
• Drive continuous improvement using metrics, retrospectives, and insights.
• Apply deep Salesforce platform knowledge to inform execution, including declarative configurations, data models, integration patterns, and environment strategies.

Required profile

• Proven experience managing complex, multi‑team technology programs within SAFe or another Agile framework.
• Experience with Salesforce platforms (Sales Cloud, Service Cloud, Marketing Cloud) preferred.
• Ability to navigate ambiguity and influence stakeholders without direct authority.
• Strong communication and facilitation skills to drive alignment across diverse groups.
• Experience managing dependencies across engineering, platform, and data teams.
• Familiarity with Agile, Scrum, and release‑based delivery models.

Required skills

• Salesforce
• Sales Cloud
• Service Cloud
• Marketing Cloud
• SAFe
• Agile
• Scrum
• Data modeling
• Integration patterns