System Administrator – Remote (Canada)

About the role

We are seeking a technically skilled System Administrator to join a collaborative international team. This remote position supports a global workforce by managing devices, software, networks, and security solutions across multiple environments, ensuring reliable and secure IT operations.

Key responsibilities

• Provide technical support for Windows, macOS, and Linux users.
• Install, configure, maintain, and troubleshoot workstations, peripherals, and IT equipment.
• Manage technical requests via ticketing systems such as Jira.
• Diagnose and resolve hardware, software, connectivity, and network issues.
• Oversee device lifecycle: inventory, deployment, maintenance, and replacement.
• Configure and maintain security solutions (VPN, antivirus, MDM, backup, firewalls, monitoring tools).
• Ensure compliance with internal IT policies and security standards.
• Maintain technical documentation and knowledge resources.
• Support network administration (TCP/IP, DNS, DHCP, VPN, VLANs).
• Contribute to automation, scripting, and process‑optimization initiatives.

Required profile

• 2‑4 years of hands‑on system administration or technical support experience.
• Strong troubleshooting abilities and proactive attitude.
• Experience working with ticketing systems and maintaining documentation.

Required skills

• Windows, macOS, Linux operating systems
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN, VLAN
• Security tools: antivirus, firewalls, backup systems, MDM platforms, logging tools
• Ticketing system (Jira)
• Basic scripting for automation