Submission Officer – On-site in Calgary

About the role

The Submission Officer will work on‑site in Calgary, handling the intake and processing of visa, passport and consular applications. This full‑time position supports the operations team by ensuring all documentation is accurate and compliant with government regulations.

Key responsibilities

• Process incoming applications and verify supporting documents.
• Maintain accurate records and update the internal tracking system.
• Interact with applicants to clarify requirements and provide status updates.
• Ensure compliance with visa, passport and consular regulations.
• Provide administrative support to the operations team as needed.

Required profile

• Experience in processing applications and verifying documentation.
• Knowledge of visa, passport or consular services.
• Strong attention to detail and ability to maintain accurate records.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast‑paced environment.
• Proficiency in MS Office and data‑entry tasks.
• Customer‑service experience is a plus.
• Relevant certifications or courses in administrative procedures are advantageous.

Required skills

• MS Office

What we offer

• Full‑time, on‑site position with a Monday‑to‑Friday schedule.
• Commission and overtime pay.
• Flexible language requirement (English, Hindi, Punjabi preferred).
• Opportunities to work with a global leader in visa and consular services.